1.Acceptance of terms
By creating an smsroute account, submitting a top-up, calling the smsroute API, or otherwise accessing the smsroute service (the "Service"), you (the "Customer") agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not create an account and do not use the Service. If you are acting on behalf of a legal entity, you represent that you have authority to bind that entity to these Terms, in which case "Customer" refers to that entity.
These Terms, together with the Privacy Policy at /privacy and any product-specific documentation referenced from within the Service, form the complete agreement between Customer and smsroute (the "Agreement") and supersede any prior agreements, proposals, or communications, written or oral, regarding the Service.
2.Service description
smsroute operates an application-to-person (A2P) Short Message Service (SMS) gateway that accepts API submissions for outbound SMS delivery to mobile subscribers in 149 countries, selects routing paths through mobile network operators, delivers the message to the destination carrier, and returns delivery-receipt metadata. The Service includes: a REST API, a web dashboard, delivery-receipt webhooks, per-country pricing, and a crypto-denominated prepaid billing system.
The Service does not include: voice calling, MMS, RCS messaging, WhatsApp Business API messaging, email delivery, phone number provisioning for inbound voice or SMS, SIP trunking, or any enterprise communication product outside outbound A2P SMS. smsroute may extend the Service in future releases; any new features will be governed by these Terms unless a supplemental agreement is executed.
3.Permitted use
Customer may use the Service only for lawful commercial messaging that complies with:
- All laws of the jurisdiction in which Customer is organised, domiciled, or sends from;
- All laws of the destination country for each outbound message, including consumer-protection, electronic-marketing, telecommunications, and data-protection laws;
- All applicable carrier policies and acceptable-use rules enforced at the routing layer (including but not limited to 10DLC registration rules in the United States, DLT template registration in India, HT-SMS rules in the UAE, and § 7 UWG consent rules in Germany).
Typical permitted use includes: transactional messaging (one-time passwords, two-factor authentication, password resets, order confirmations, delivery notifications, fraud alerts, appointment reminders), operational customer communications, opted-in marketing and promotional messaging to recipients who have provided verifiable consent, and service-to-service notifications between Customer-owned systems.
4.Prohibited use
Customer must not use the Service for, and must not permit any third party to use the Service for, any of the following:
- Spam and unsolicited bulk messaging — sending to recipients who have not provided documented, channel-specific opt-in consent, or continuing to send to recipients who have replied with a STOP keyword or otherwise requested opt-out;
- Fraud and phishing — impersonating a bank, government agency, delivery service, payment processor, or any third party; sending messages designed to induce the recipient to disclose credentials, transfer funds, or install malware;
- Unlicensed gambling and lottery promotions — where the sender does not hold the required operating licences in the destination country, or where gambling promotion is prohibited;
- Adult content directed to minors, or adult content where prohibited by destination-country law;
- Content in violation of destination-country law — including but not limited to narcotics promotion where prohibited, unlicensed pharmaceutical sales, tobacco or vaping promotion to minors, content constituting incitement to violence, and content promoting sanctioned terrorist organisations;
- Evasion of carrier filtering — abusing synonyms, Unicode homoglyph substitution, or URL obfuscation to bypass operator spam filters;
- Attacks on the Service or third parties — probing, scanning, enumerating, denial-of-service attempts, or using smsroute-delivered messages as part of a coordinated attack against any recipient.
smsroute enforces a compliance-enforcement clause: traffic that violates destination-country law, carrier acceptable-use policy, or these prohibited-use provisions may be filtered, rate-limited, or blocked at the routing layer without prior notice, and the Customer account may be suspended pending review. smsroute is not required to notify Customer before blocking a specific message or pattern where the block is required by carrier policy or law.
5.Customer obligations
Customer represents, warrants, and covenants that, for every outbound message submitted to the Service:
- Recipient consent. Customer has obtained and can document valid opt-in consent from the recipient, appropriate to the destination country's legal regime (GDPR Art. 6 and 7 + ePrivacy for EU; TCPA express written consent for US marketing; PECR for UK; § 7 UWG for Germany; DLT-registered template mapping for India; PIPEDA / CASL express or implied consent for Canada; LGPD Art. 7 for Brazil; PDPA for Singapore and Malaysia; as applicable);
- Opt-out handling. Customer maintains a functioning STOP, UNSUBSCRIBE, ARRÊT, ABMELDEN, or equivalent keyword handler that suppresses future sends within 24 hours of receipt;
- Sender identification. Sender IDs and from-strings identify the Customer or a service operated by Customer, and do not impersonate third parties;
- Content responsibility. The content, timing, frequency, and target list of each send are Customer's sole responsibility; smsroute is a transit provider and does not pre-approve or content-moderate individual messages;
- Accurate account information. The email address associated with the account is a valid mailbox under Customer's control, and crypto wallet addresses used for top-up are Customer's own;
- Credentials security. API keys are kept server-side, are not embedded in client-side code, mobile app binaries, or public repositories, and are rotated promptly if exposed.
6.smsroute obligations and limitations
smsroute will use commercially reasonable efforts to operate the Service with availability and routing quality consistent with industry norms for direct-operator-interconnect A2P SMS gateways. Specifically:
- smsroute routes messages via direct operator interconnects where available, falling back to Tier-1 aggregator routes only when direct capacity is congested or unavailable;
- smsroute provides best-effort delivery with per-carrier acknowledgement captured in the delivery-receipt log;
- smsroute does not guarantee 100% delivery. SMS delivery is dependent on destination-handset reachability, carrier network state, operator-level spam filtering, and destination-number validity. Undelivered messages are refunded to Customer's balance per the Payment Terms.
No SLA without a signed MSA. These Terms do not create a Service Level Agreement. smsroute does not owe availability credits, response-time credits, or delivery-percentage credits under these Terms. A written Master Services Agreement with specific SLA provisions is available on request for high-volume customers and enterprise accounts; contact support@smsroute.cc.
7.Payment terms
- Crypto-only. smsroute accepts payment exclusively in supported cryptocurrencies: Bitcoin, Tether (USDT) on the TRC-20 and ERC-20 networks, Ethereum, Litecoin, Monero, and Solana. smsroute does not accept card payments, SEPA, ACH, wire transfer, or any fiat settlement channel.
- Minimum top-up: $5 USD equivalent per top-up event, priced at the smsroute-quoted exchange rate at time of deposit confirmation.
- Prepaid balance. Credits are added to Customer's account upon network confirmation of the deposit at the confirmation thresholds documented in the dashboard (e.g., 1 confirmation for USDT TRC-20; 10 confirmations recommended for Monero).
- Non-refundable once credited. Crypto top-ups are non-refundable in fiat and are not converted back to crypto on request. Unused balance remains in the account and is available for future sends.
- Billing. Customer is billed per delivered SMS at the per-country rate published at /prices at the time of send. Multi-segment messages are billed per segment. Undelivered messages (carrier-rejected, handset-unreachable past the retry window, invalid number) are credited back to the balance automatically.
- Price changes. Rate increases take effect no earlier than 7 days after notice via dashboard banner and email to the account holder. Rate decreases take effect immediately. Price changes never retroactively affect balance already credited — the rate charged is the rate at time of send.
8.Account termination
By smsroute. smsroute may suspend or terminate Customer's account, without liability, upon material breach of these Terms, violation of the prohibited-use clause, carrier-level blocking of Customer's traffic that cannot be remediated, suspected fraud, or compulsion by law enforcement or court order in a jurisdiction with effective process against smsroute. smsroute will provide written notice (email to the account-of-record address) except where prior notice would frustrate the reason for suspension (e.g., live fraud).
By Customer. Customer may close the account at any time from the dashboard or by emailing support@smsroute.cc. Upon closure, smsroute retains delivery-receipt metadata and billing records for the period specified in the Privacy Policy; message bodies (where retained at all) are purged per the retention policy.
Effect of termination. Unused balance is forfeited upon termination for cause (breach, fraud, prohibited use). For voluntary account closure without cause, unused balance is forfeited unless Customer has made a written withdrawal request prior to closure, which smsroute may honour at its discretion via transfer to a crypto address designated by Customer, net of network fees.
9.Dispute resolution
Informal resolution first. Before initiating formal proceedings, Customer agrees to contact support@smsroute.cc with a written description of the dispute and to negotiate in good faith for at least thirty (30) days. Most disputes concerning billing, delivery receipts, or account suspensions are resolved at this stage.
Arbitration. If informal resolution fails, any remaining dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered under the rules of a recognised international arbitration body (such as the ICC International Court of Arbitration, the LCIA, or the SCC Stockholm Chamber of Commerce), with the seat and administering body as specified in the smsroute billing record or in a supplemental written agreement. Arbitration shall be conducted in English. The arbitral decision is final and binding. Nothing in this clause prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction where necessary to protect intellectual-property, confidentiality, or trade-secret interests.
10.Governing law
These Terms are governed by the laws of the country in which smsroute's operating entity is registered, as stated in the billing record issued to Customer at account creation. Customer acknowledges that smsroute operates a global service, that the jurisdiction of smsroute's operating entity may differ from Customer's jurisdiction, and that the choice of governing law in this clause does not diminish Customer's mandatory consumer-protection rights under the law of Customer's own jurisdiction where such rights cannot be contractually waived.
11.Limitation of liability
Liability cap. To the maximum extent permitted by applicable law, smsroute's aggregate liability arising out of or relating to the Service and these Terms — whether in contract, tort (including negligence), strict liability, statutory violation, or any other theory — shall not exceed the total fees paid by Customer to smsroute in the twelve (12) months preceding the event giving rise to the claim.
Exclusion of indirect damages. In no event shall smsroute be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, loss of goodwill, loss of use, loss of data, or cost of substitute services, even if smsroute has been advised of the possibility of such damages.
Carve-outs. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be limited under the law of the governing jurisdiction.
12.Changes to these Terms
smsroute may modify these Terms from time to time. Material changes take effect no earlier than 30 days after notice via dashboard banner and email to the account-of-record address. Non-material changes (clarifications, typographical corrections, references to documentation) take effect upon publication. Continued use of the Service after the effective date of a modification constitutes acceptance of the modified Terms. Archived versions of superseded Terms are available by emailing support@smsroute.cc.
13.Miscellaneous
Severability. If any provision of these Terms is held invalid or unenforceable, that provision is reformed to the minimum extent necessary to make it enforceable, and the remainder of the Terms remains in full effect.
No waiver. A failure by smsroute to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. Customer may not assign these Terms without smsroute's prior written consent. smsroute may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets.
Entire agreement. These Terms, together with the Privacy Policy and any written supplemental agreement executed by both parties, constitute the entire agreement between Customer and smsroute regarding the Service.